SLONEC hosted an insightful webinar titled “Leading Through Change: Creating a Customer-Centric Culture,” focused on equipping business leaders and professionals with practical strategies for embedding customer satisfaction at the core of organisational culture.
The webinar featured Mr. Stephen Oluwaseun Thomas, an award-winning speaker, accomplished writer, creative director, and brand strategist. Drawing on his experience at Rokel Commercial Bank, Stephen shared valuable insights on transforming customer experiences, strengthening brand value, and leading organisations through change in a competitive business environment.
Participants gained practical guidance on developing leadership mindsets that prioritise customer satisfaction, implementing innovative customer service strategies, and building sustainable, customer-focused organisations. The session highlighted the critical role of exceptional customer service in driving growth, trust, and long-term success.
Through this webinar, SLONEC reaffirmed its commitment to supporting businesses in Sierra Leone and beyond by delivering thought leadership, capacity building, and practical solutions that help organisations adapt, grow, and excel.